RETURNS & REFUNDS POLICY

At Quilters Nine Patch, we want you to be completely satisfied with your purchase. We offer a FREE 30-day return policy on eligible items, giving you 30 days from the date you receive your order to request a return.

ELIGIBILITY FOR RETURNS

To qualify for a return, your item must meet the following conditions:

• Be in the same condition as when you received it.
• Be unused, with original tags (if applicable).
• Be in its original packaging.
• Include a receipt or proof of purchase.

Please note: Certain products are not eligible for returns. See our exclusions below.

HOW DO I START A RETURN?

To request a return, please email us at quiltersninepatch@gmail.com.

Once your return request has been reviewed, we will provide instructions on how to return your item.

Please contact us before returning any merchandise so we can ensure your return is processed correctly.

RETURN OPTIONS

We offer two convenient return options:

1. Local Drop-Off – Elmira, Ontario

Customers may return eligible items in person at our designated drop-off location in Elmira, Ontario.

Please email us in advance to arrange a convenient drop-off time and receive location details.

2. FREE Return Shipping

If you are unable to drop off your return, we will provide a prepaid return shipping label at no additional cost.

Once your return is approved, we will email you the shipping label along with instructions for securely packaging and returning your item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us immediately at quiltersninepatch@gmail.com.

We will review the issue and work with you to arrange an appropriate solution, including a replacement, exchange, or refund where applicable.

EXCEPTIONS – NON-RETURNABLE ITEMS

Due to the nature of certain products, the following items cannot be returned:

• Books
• Patterns
• Finished quilted items
• Fabric cut from the bolt, including custom-cut fabric orders.

If you have questions about whether a particular item qualifies for a return, please contact us before making your purchase.

Please note: These exclusions do not affect any rights you may have regarding defective, damaged, or incorrectly supplied merchandise.

REFUNDS & EXCHANGES

Once we receive and inspect your returned item, we will notify you of the status of your return.

Depending on the circumstances, we will arrange an appropriate refund or exchange.

Refunds:

• Approved refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or credit card provider.
• Please allow additional time for your financial institution to process and post the refund to your account.

Exchanges:

If you would prefer an exchange, please contact us to discuss available options. Exchanges are subject to product availability.

QUESTIONS ABOUT RETURNS?

If you have any questions about our return policy or need assistance with an order, please don't hesitate to contact us.

Email: quiltersninepatch@gmail.com

We appreciate your business and thank you for shopping with us!

Quilters Nine Patch
Elmira, Ontario
Canada